Refund policy

At Adivaa Power, your satisfaction is our priority. While every product is quality-checked before dispatch, we understand there may be occasions where you need to return, replace, or request a refund. This policy explains exactly how that works.

1. Return eligibility

  • Returns are accepted within 7 days of delivery if the product is damaged, defective, or different from what was ordered.
  • Returned items must be unused, in their original packaging with all accessories, mounting hardware and manuals, and in the same condition as received.
  • The following are non-returnable unless proven defective:
    • Installed or cut-to-size electrical goods — power tracks that have been mounted, drilled, wired, or trimmed
    • Products damaged by incorrect installation, unauthorised modification, voltage surges, or use outside the rated load
    • Clearance items, discounted offers, gift cards, and customised or made-to-order lengths
  • Products purchased through third-party retailers or marketplaces are not eligible for return through Adivaa Power. Please contact the original seller.

2. Return & exchange process

  1. Email contact@adivaapower.com or WhatsApp +91 7065013737 with your order number and the reason for return.
  2. Our support team reviews the request and sends return instructions.
  3. Once approved, pack the item securely and ship it to the address provided.
  4. Return shipping is borne by the customer, unless the item received was damaged, defective, or incorrect, in which case we arrange and pay for reverse pickup.

For damaged or defective deliveries, notify us within 24 hours of delivery and share an unboxing video covering the sealed parcel through to the product. This is required for us to raise a claim with the courier.

3. Refunds

  • Refunds are initiated after the returned item is received and inspected.
  • Once approved, prepaid orders are refunded to the original payment method within 7-10 business days. Cash-on-delivery orders are refunded by bank transfer or UPI to details you provide.
  • Shipping charges, where paid, are non-refundable unless the return is due to an error on our part.

4. Exchanges and replacements

Replacements are provided for defective or damaged items. Follow the same process as a return. For a replacement, the original item must be returned and inspected first; the replacement is dispatched on approval.

5. Order cancellation

Orders can be cancelled free of charge any time before dispatch. Email or WhatsApp us with your order number. Once the order has been handed to the courier it must be processed as a return.

6. Warranty

Warranty claims are handled separately from returns and are covered by the warranty terms supplied with each product. Warranty covers manufacturing defects only and does not cover physical damage, incorrect installation, or use outside rated specifications.

7. Support

Our team is available Monday to Saturday, 10:00 AM to 6:00 PM IST. We aim to respond to all queries within 48 hours.

Adivaa Smart Powering Solutions Pvt Ltd
Email: contact@adivaapower.com
Phone: +91 7065013838  |  WhatsApp: +91 7065013737
Address: S-15, 2nd Floor, Aditya Mall, Indirapuram, Ghaziabad, Uttar Pradesh 201014, India